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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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sharon Nono

September 12, 2024

5  out of  5
rating by sharon Nono
"They took the time to explain how insurance works and found me a better deal and save me 50.00 a month"
We responded:
"Sharon, I'm glad we could take the time to explain how insurance works and find you a better deal. Saving you $50 a month is fantastic! If you have any more questions or need further assistance, feel free to reach out. - Tracey Denson - State Farm Insurance Agent, Wichita Falls, TX"
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K Allen

June 20, 2024

1  out of  5
rating by K Allen
"Had this insurance company for 4 yrs. decided to cancel for reason that my policy keeps going up. Asked to have my policy cancel and still being charged for money which should not be owed as well as $105.93 more than the monthly payment which went from 208.00 a month to 305 a month. Why would a person be asked to pay more than what the monthly was supposed to have been. State Farm is the worst!!! I will continue to do reviews until I get results. The Agent is giving me a number for support to which they know only they could access. I discovered this through the State Farm main number when calling the number they gave me to which the main hub informed me they know I cannot speak with a support person from the number they gave...only the Agent could because it is an agent only number. DO NOT GET State Farm...only concerned about sells and how to take your money. To add, my home is worth only $80,000.00 and to get a policy that was triple more than the home...someone tell me if that was a good thing or bad??? There is so much more... However, I will continue to post until I get results to why I am being charged funds I should not have to pay and the Agent does not know why I am being charged more than what my monthly was. They claim they cannot access the account to determine why I am charged more than what the policy was...but to receive a letter months later after the account was canceled is suspicious within itself...let alone charge me more than what my monthly payment was. Remember, insurance will not let a person go more than three or four days grace period before they cancel your policy. And yet, I am being asked to pay more than what my month policy was...GO FIGURE!!! the problem was that I did not look at State Farm reviews before purchasing for the reason that when I started with State Farm they made the policy sound good until examining my policy more closely and personally sitting down with the owner and agent to find out all I am paying is funds and no satisfaction with results on what needs to be covered...BEWARE!!!"
We responded:
"We sincerely apologize for the inconvenience you've experienced. We hope we have addressed your concerns and found a resolution that satisfies you. Should you have any further concerns, please do not hesitate to contact our office. Thank you for your patience and understanding."
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Brandon Bush

May 21, 2024

5  out of  5
rating by Brandon Bush
"Ask for Wendy, she is awesome!!"
We responded:
"Thanks for the review and shoutout, Brandon! We love hearing that you had a great experience with Wendi. If you need anything else, just let us know. - Tracey Denson - State Farm Insurance Agent, Wichita Falls, TX"
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John Flores

January 26, 2024

5  out of  5
rating by John Flores
"Great customer service! Always helpful."
We responded:
"Thank you for the five-stars, John! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
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Anthony Pelfrey

November 16, 2023

5  out of  5
rating by Anthony Pelfrey
"If you're looking for help with your insurance, be sure to give Tracey and his team a call!"
We responded:
"Thank you, Anthony, for recommending our team for insurance assistance. We're here to provide reliable support and guidance for all your insurance needs."
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Mary Parker

November 8, 2023

5  out of  5
rating by Mary Parker
"I went to the T. Denson office to get help with my Safe Driving app and adapter. Beca was extremely courteous as well as being quite knowledgeable about the installation procedure. It was great to have someone in my neighborhood to rely on that had excellent customer service skills. Thank you for your assistance."
We responded:
"Mary, thank you so much for your kind words. We are so glad that we could help you. We love taking care of our customers. Come drop in for a cup of coffee!"
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John Duron

October 21, 2023

5  out of  5
rating by John Duron
"very helpful"
We responded:
"Thanks John! We really appreciate your business and your trust in our office!"
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Marina Cruz

October 10, 2023

5  out of  5
rating by Marina Cruz
"Whitney did an excellent job getting me the rates I wanted for Rv insurance and auto."
We responded:
"Thanks for the awesome review! Let us know if we can help in any other way!"
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Cl Callaway

March 13, 2023

5  out of  5
rating by Cl Callaway
"Every one there is assume.i am with them!!"
We responded:
"We appreciate the awesome review! Our State Farm office is glad to have earned your business. "
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Elizabeth “Liz” Hopkins

February 20, 2023

5  out of  5
rating by Elizabeth “Liz” Hopkins
"Super nice people and got me a good quote!"
We responded:
"We're so pleased that you had a great experience, Liz! We appreciate you choosing our State Farm office for your insurance needs. If you have any other questions, don't hesitate to reach out! "
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Jani Peavler

January 13, 2023

5  out of  5
rating by Jani Peavler
"I talked with Wendi she was very friendly and helpful she did everything to get me the best deals and beast coverage."
We responded:
"We're so very glad to be of assistance, Jani! Thank you for choosing our State Farm office for your insurance needs. If you need any additional help, don't hesitate to reach out - we're always happy to help! "
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Sara Gaylor

January 12, 2023

5  out of  5
rating by Sara Gaylor
"Staff is very friendly. They will answer any questions you may have to the best if their knowledge and abilities."
We responded:
"That's exactly what our State Farm team is here for, Sara! Insurance can often have many moving parts - we want to ensure that you have a working understanding of your coverage and how it impacts your day-to-day. If you have any other questions or concerns, feel free to give us a call or stop by. "
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Cristal Denbow

November 22, 2022

5  out of  5
rating by Cristal Denbow
"I love Tracey Denson State Farm Insurance! By far the best insurance staff around! Always friendly and always helpful! I would recommend them to anyone!"
We responded:
"Thank you so much for the kind review, Cristal! Customer service is the cornerstone of our State Farm agency. If you have any questions or concerns about your insurance policies with us, don't hesitate to reach out. We're always happy to assist! Thanks again for the terrific review. "
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3X-29 Ralph

November 18, 2022

5  out of  5
rating by 3X-29 Ralph
"the best state farm agency ever come to them for the best help"
We responded:
"We're so pleased to be of assistance! Thank you for the excellent review. Let us know if we can assist you further with your insurance needs. "
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Courtney Waggoner

July 2, 2022

5  out of  5
rating by Courtney Waggoner
"Tracey and his team are always available to help! The knowledgeable staff provide outstanding customer service and are with you through the entire claims process. State Farm is a 5 star provider and Tracey Denson is the one to trust with all of your insurance needs!"
We responded:
"Courtney, thank u so much for ur review. We LOVE our customers!"
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Brenda Jarrett

May 23, 2022

4  out of  5
rating by Brenda Jarrett
"Like a good neighbor… they’re there"
We responded:
"Thank you very much for the kind review, Brenda! We appreciate your business."
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Ronald Takats

May 6, 2022

5  out of  5
rating by Ronald Takats
"My wife and i love her. She brightens our day."
We responded:
"Thank you for the excellent review, Ronald. We're glad to be of assistance"
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Oscar Jackson III

May 5, 2022

5  out of  5
rating by Oscar Jackson III
"My entire ordeal was made so easy here with Tracey Denson and State Farm. I was interviewed in their office and a direct deposit went straight into my bank. No mess no wait and the money was there. Thank you to Tracey Denson office staff and State Farm."
We responded:
"Our State Farm office is all about customer service and efficiency, Oscar! I'm very glad to see you experienced both. Please give us a call or stop by if you need anything else!"
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Quinn S

April 28, 2022

5  out of  5
rating by Quinn S
"Super easy to work with, great customer service!"
We responded:
"We're glad to be of service, Quinn! Thanks for the great review!"
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David

February 19, 2022

5  out of  5
rating by David
"Great folks to work with. Thanks guys."
We responded:
"Thank you David for the review and thank you for your business!"
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JDM Vlogs

February 7, 2022

5  out of  5
rating by JDM Vlogs
"Great place to get a qoute. Top of the line insurance!"
We responded:
"Thank you very much for the kind review! Give us a call if you have any questions about your insurance!"
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Sidnore Boydston

January 20, 2022

5  out of  5
rating by Sidnore Boydston
"Great people,very helpful"
We responded:
"Thank you very much for taking the time to leave us a review, Sidnore! Let us know if you have any questions about your insurance or anything else. We're here to help!"
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Cheryl Cobb

December 14, 2021

4  out of  5
rating by Cheryl Cobb
"It doesn't matter what you need, they will find you the best solution for the situation at the best price. I've had to have insurance for a long time, I wish I would have found them years ago. They are the best!"
We responded:
"Thanks so much for the 5 Star review, Cheryl! We really appreciate it!"
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Michaelallen Smith

December 2, 2021

5  out of  5
rating by Michaelallen Smith
"The staff at Tracy Denson are always friendly and know what they're doing. When I was shopping for insurance, they were able to insure my vehicle and issue a renter's policy for the price that others were charging for just the policy on my vehicle. I'm very glad to recommend them to anyone seeking insurance."
We responded:
"Thank you so much for the kind review! I'm always so glad to help save money for my wonderful customers. If you have any questions on your Auto Insurance or Renters Insurance, don't hesitate to give us a call or stop by!"
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Xzuse Marley

October 22, 2021

5  out of  5
rating by Xzuse Marley
"I've been with this company for almost two years now and I have totally satisfied with their commitment to their customers. I had an accident they completely took care of the other person's car very fast and completely. Thank you for your service I will always be a customer of yours"
We responded:
"Thank you so much for your review. We really appreciate our loyal customers."